- Return and Refund Policy
Return and Refund Policy
Refunds will be issued to the original payment method used for the charge. Refunds cannot be sent to a different destination, such as another card or bank account. If a card has expired or been canceled, the refund process will be managed by the customer’s card issuer and, typically, credited to the customer’s replacement card.
Return Eligibility
- To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. It must also be returned within 1 days of the purchase date.
Return Process
- To initiate a return, please contact our customer service team to request a return authorization. You will be provided with instructions on how to return the item.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Shipping Restrictions
- Please note that certain products may be restricted from shipping to certain locations due to agricultural regulations or other restrictions. Any such restrictions will be communicated to you during the checkout process.
Return Refunds
- If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable.
- Depending on your payment method and financial institution, it may take some time for the refund to be processed and reflected in your account.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately upon receipt of your order. We will work with you to resolve the issue promptly, whether by offering a replacement, refund, or credit.
Incorrect Orders
If you receive an incorrect item in your order, please contact our customer service team within 7 days of receiving your order. We will arrange for the correct item to be sent to you, and provide instructions for returning the incorrect item.
Non-Returnable Items
Certain items are non-returnable, including perishable goods such as vegetables. However, if you are not satisfied with the quality of your vegetables, please contact us, and we will do our best to address your concerns.
Contact Us
If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to contact our customer service team for assistance. We’re here to ensure your shopping experience with BP Best Pick is enjoyable and hassle-free!